Independent · Multi-brand
Northeast Florida
Mon–Fri 8–6 · Sat 9–4
No, and no hourly rate is published here because we do not bill one. The visit is a flat $80 however long the diagnosis takes, and the repair is then quoted as a job, parts and labor together and in writing. A fault that hides for an hour costs you nothing extra.
The component decides it, not the badge on the door. "Not cold enough" is door gasket or seal replacement at $240–$600 on one visit and compressor or sealed-system repair at $930–$2,520 on the next. Access adds to it: a column sealed into cabinetry takes longer to reach than a unit that rolls out.
The compressor, and the sealed system around it. Compressor or sealed-system repair runs $930–$2,520 in this market, which is more than double electronic control board at $440–$990 and several times door gasket or seal replacement at $240–$600. Nothing else inside the cabinet costs what the part that makes it cold costs.
Usually, because the failures we are called to are small against the machine. Dishwasher pump or control runs $240–$660 and electronic control board $440–$990. Replacement starts to win when the tub or the door frame has corroded through, or when a custom panel makes the swap a cabinetry job as well.
We publish no lifespan figure, because we have not measured one and the coast decides it anyway. The trade generally observes that built-in equipment outlives a freestanding equivalent by years. What shortens it here is salt on the condenser fins, heat rejected into a closed cabinet all summer, and storm-season transients reaching the board.
No. We are an independent appliance repair company and we hold no appointment from any manufacturer. Naming a brand on this site identifies an appliance we repair, nothing more. If you want manufacturer-appointed service, the maker's own website lists who holds that appointment in your ZIP code, and you should use it — checking takes about a minute.
Six lines, listed on the brands page, covering built-in refrigeration, ice machines, dishwashers, wall ovens, ranges, cooktops and ventilation. We would rather say no to a brand we do not carry parts and documentation for than learn it on your kitchen floor.
No. We repair built-in kitchen appliances — refrigeration, ice machines, dishwashers, wall ovens and ranges, cooktops and ventilation — and nothing else. Furnaces, air handlers, heat pumps and ductwork are a different trade with a different licence, and a licensed HVAC contractor is who you want for those. Laundry is not ours either. The overlap in vocabulary is real and it misleads people: a refrigerator has a condenser and so does an air conditioner, but they are not the same machine and we only open one of them.
$80 flat diagnostic fee, credited toward the repair when you approve the work. There is no separate call-out charge stacked on top of it, no booking fee and no charge for the phone conversation.
Not honestly. "It is not cold enough" is a blocked condenser on one visit, a door that has dropped out of square on the next and a failed defrost heater on the third, and those three repairs are nothing like each other in cost. We diagnose, then quote in writing, then you decide.
No, and we do not advertise it. We run scheduled appointments — Mon–Fri 8–6 · Sat 9–4 — because a slot we can actually keep is worth more than a promise we would miss on the third day after a storm.
Measurement rather than assumption. Cavity temperatures logged through a full cycle on an oven, sealed-system pressures where refrigeration is in question, gas pressure taken at the manifold rather than guessed at the burner, and the installation itself checked — clearance, levelling, drain routing and circuit. A surprising number of "faulty appliance" calls end at the installation.
Sometimes. Common failure items for the lines we carry ride with us; board-level and model-specific components are ordered against the written estimate once you approve it. Giving us the model and serial number when you book is what decides which of those two afternoons you get.
Genuine OEM parts only. Built-in equipment runs tight tolerances and control logic that aftermarket substitutes do not reliably reproduce, and a mismatched board or valve tends to fail again inside a year.
Then we say so, in writing, with the reasoning. In the historic river neighbourhoods there is a second question behind it: whether a modern replacement will physically fit an opening built in the 1920s. We measure the opening during the diagnostic rather than after you have ordered something.
90 days on labor, 365 days on parts, genuine OEM parts only. A warranty return is scheduled ahead of new bookings. The exclusions — a different fault on the same appliance, surge damage, coastal corrosion — are set out in full on the warranty page.
Usually heat rejection rather than the ice side of the machine. An undercounter unit rejects its heat through a fin stack behind the plinth grille, and that stack collects dust, pet hair and, in a garage or an outdoor kitchen, whatever else is in the air. As it loads up, the freeze cycle lengthens, production falls and the compressor runs longer for less. Clearing the grille and the fin stack on a schedule is the single most useful thing an owner can do.
That timing is the norm, not a coincidence: control boards fail on the restoration surge rather than during the outage. It is storm damage, so it is a homeowner insurance question rather than a repair warranty question. The habit that prevents most of it is opening the breaker once the power is already out and restoring it manually twenty minutes after the street is stable.
Roughly a 40-mile working radius from the Jacksonville core. That takes in Duval County, St. Johns County, Clay County, Nassau County. If you are on the edge of it, call and ask — the answer depends on the day's routing, and we would rather tell you no than take a booking we cannot keep.
Rated 4.6 out of 5 across 101 customer reviews. Every entry below is one appointment, written up afterwards by the householder whose kitchen it happened in.
Three published entries, filed under the equipment and the area each visit concerned.
An element on the induction top was cutting out under load. It turned out to be thermal rather than electrical, which he demonstrated with a thermometer rather than asking me to take his word for it.
Jocasta W.2026-04-25
The wine cabinet held a couple of degrees warm and the thermistor was reading badly. The part took a good deal longer to arrive than I was led to expect and I chased it twice, but the temperature has been flat since it went in.
Dashiell M.2025-11-18
The outdoor kitchen unit filled and then did nothing. Harvest thermostat had drifted and the drain was silted up with salt and sand. He replaced the one part, flushed the line and it has cycled properly ever since.
Wilhelmina O.2026-07-16
One fee to find out: $80, flat, and it comes off the bill the moment you say go ahead. Past that, repair work across this coast sits between $240 and $2,520, and where inside that band a job lands is decided by the part that failed rather than by the badge on the door.
Four of the commonest repairs, so an answer above that turns on money can be checked against a figure. The whole table is on the pricing page.
| Repair | Parts and labor |
|---|---|
| Diagnostic visit, flat | $80 |
| Compressor or sealed-system repair | $930–$2,520 |
| Electronic control board | $440–$990 |
| Door gasket or seal replacement | $240–$600 |
| Dishwasher pump or control | $240–$660 |
You get a written estimate before any part is ordered or any labor begins. Nothing proceeds without your approval.
Reference material on this site is organised four ways: by manufacturer, by equipment type, by where you live, and by what the season is doing. The pricing and warranty pages carry the commercial terms in full.