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Independent · Multi-brand

Northeast Florida

Mon–Fri 8–6 · Sat 9–4

Northeast Florida Appliance Service
Call (904) 604-7755

Stated plainly

What the repair is warranted for

90 days on labor, 365 days on parts, genuine OEM parts only.

A brush and vacuum hose on the dust-loaded condenser coil behind a removed grille, the matted coil fins visible in the picture - What the repair is warranted
The warranty in four lines. Every figure comes from the terms below it.
Term What we hold to
Labor 90 days
Parts 365 days
Components Genuine OEM parts
Return visit under warranty No charge
What is covered
90 days on labor
If the fault we repaired returns, and it returns because of how the repair was carried out, we come back and put it right at no charge. No second diagnostic fee, no travel charge.
365 days on parts
Every component we fit is covered for a full year against failure of the part itself. Genuine OEM parts only — we do not fit aftermarket substitutes into built-in equipment, because the tolerances and the control logic are not interchangeable.
The written estimate holds
The figure you approve is the figure you pay. If we open a unit and find a second fault behind the first, work stops and you get a revised estimate before anything further is done.
What is not

These exclusions are the ones this climate actually produces. We would rather you read them now than discover them in September.

A different fault on the same appliance
A dishwasher whose drain pump we replaced in March and whose door latch fails in June has had two separate failures. The second one is a new job at the normal diagnostic fee.
Maintenance the appliance needs to keep working
Cleaning a condenser fin stack, clearing a plinth grille, changing a water filter and running the cleaning cycle a machine prompts for are maintenance, not warranty repairs. Where a fault came back because the maintenance interval was not kept, the return visit is a normal booking.
Storm and surge damage after the repair
A control board we fitted in May that dies in a September restoration was killed by the grid, not by the part. 68 thunderstorm days a year is a real exposure and no repair warranty in this market covers it — the storm guides explain how to keep it from happening.
Corrosion on coastal installations
Salt-air pitting on condenser fins, hinges and stainless is an environmental process on a timeline of years. We can slow it with a maintenance interval; we cannot warrant against the coast.
Anything opened by someone else afterwards
If another party works on the appliance after us, our labor warranty on that repair ends. Parts remain covered against manufacturing failure for the balance of the term.

The storm guides cover the surge, salt and heat exposures above in detail, including what to do before a named storm makes landfall.

Asked about the warranty

How long is the repair warranted for?

90 days on labor and 365 days on the parts we fit, with genuine OEM parts throughout. If the fault we repaired returns inside those terms because of how the repair was carried out, the return visit costs nothing — no second diagnostic, no travel charge.

Which counties do you cover?

Duval County, St. Johns County, Clay County, Nassau County. Roughly a 40-mile working radius from the Jacksonville core. $80 flat diagnostic fee, credited toward the repair when you approve the work.

When can I actually get an appointment?

Monday – Friday 8:00am – 6:00pm and Saturday 9:00am – 4:00pm. Scheduled appointments only. We do not advertise 24-hour or emergency service. We would rather tell you the truth about the diary than promise a window we would then miss, and there is no out-of-hours premium because there is no out-of-hours service to charge one for.

Making a warranty claim

Call and say it is a warranty return. Have the invoice date and the model number to hand. We schedule warranty returns ahead of new bookings, because a repair that did not hold is our problem to fix and not something you should wait a week for.

$80 flat diagnostic fee, credited toward the repair when you approve the work.

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